SatisFIND : About SatisFIND

SatisFIND Inc. is the pioneer in Customer Experience Measurement in the Philippines. A subsidiary of the full-service market research agency, Consumer Vibe Asia Inc., SatisFIND specializes in measurement services, which provide companies with valuable information and insights about their own customer service delivery and front line sales performance. SatisFIND was established as a response to the growing need to close the gap between customer expectations and the mediocre delivery of service.

The people behind SatisFIND have the experience and the expertise that make CEM an efficient program in measuring customer service performance. CEM delivers more than just checks on compliance of standards as companies are given a clearer picture of the total customer experience. It goes beyond the usual mystery shopping audits. The analyses and recommendations in every CEM study are relevant and actionable because SatisFIND combines the ideals and principles of Human Resource, Market Research, Customer Service Sales, Marketing, and Information Technology in all its measurement services.

SatisFIND works with real customers who are referred to as Customer Experience Advocates (CEA). They are undercover customers who observe and report on experiences they have as customers. SatisFIND keeps a pool of CEAs who have been properly screened based on the customer profile of the client. The CEAs visit stores and evaluate the customer service they receive based on the same standards set by the company. SatisFIND’s CEAs are individuals who do secret shopping because they understand the important role they play in improving the level of customer experience in the different service establishments they visit.

To be the pioneer and leader in Customer Experience Measurement in the Philippines, at par with global institutions in establishing mechanisms to measure and improve levels of service performance.

SatisFIND, Inc., as a true advocate of excellent customer service, is committed to the advancement of the Philippine services industry by providing the highest quality of Customer Experience Measurement services to all its business partners. The company seeks the empowerment of individuals as customers, the creation of more work opportunities for Filipinos, and the enlightenment of the business sector in pursuing excellence in providing service, thus, making the Philippines a true pillar in the global services industry.

Through our firm commitment to improve the customer experience, our partnership with your company aims to ultimately upgrade local service delivery performance to world-class global standards.

Commitment to Total Customer Experience

Advocacy to a positive total customer experience is observed at all times, at every aspect and by everyone in the organization. We subject ourselves to the same rigorous standards that we are trying to promote. With each client rating us, in the same way that we are hired to rate them.

Integrity

We practice the value of truth and honesty in our every action by which we uphold the highest standard of ethics. In this industry, we go beyond just truth and honesty; anonymity, reliability, objectiveness and accuracy is delivered. We value the trust of our business partners therefore ensuring the integrity in the conduct of our services.

Corporate Citizenship

We emphasize principle-based business relationship among our people. Each member of the organization is expected to go the extra mile to extend help to his/her colleague or avoid acts that may bring harm to the organization. The same concern is extended to society, we pledge to support, help and not to impair the community in which we operate.

People

We propagate career development as a personal responsibility and the organization’s role is to support each member in realizing their potential in the career path they chose. As an organization, we are committed to continuously find better ways of doing things, and educating and developing talents in the organization through certified and extensive training programs while acquiring valuable skills that sustain personal growth and success.